If it does not put a lump in your throat, you can send it back for a full refund.
NO HASSLES, NO QUESTIONS, NO REASONS NEEDED.
Just email us and return it so we receive it back within 14 days. We are not like other dealers where you must wait months to see the credit or refund. We process all of our returns each weekend and your account will be credited no later than 3 business days of that weekend. Also, unlike most retailers, we will not deduct a restocking fee. We will refund 100% of the winning bid amount.
THE RISK IS OURS NOT YOURS!
1. Can I return the item for a refund?
Yes. Just email us and return it so we receive it back within 14 days.
2. Is there a restocking fee?
No, providing that you return it so we receive it back within 14 days. The item must also be received back in the same condition with everything that was included (ie. box, tag, etc.)
3. Is shipping refunded by Beckertime?
No. The original shipping fees and the shipping costs back to us are not refunded.
4. Is customs duties and taxes refunded by Beckertime?
No. Beckertime does not refund any of the customs, duties, taxes or brokerage fees. You can contact your local customs office or the shipping carrier to request a reimbursement of your taxes and/or fees. Please note that some countries will not provide a reimbursement of your taxes or fees for a returned item.
5. I received my watch and it is not working?
Please email us so we can correct the issue to your satisfaction. Occasionally a rough shipping trip and/or altitude & temperature variations experienced in transit can cause a watch to not run properly. Pressure of trapped air molecules inside the case can cause either expansion or compression on the parts of the movement. Of course, this even happens to brand new watches when Rolex ships to an authorized Rolex dealer…except the adjustments of decompression and calibration are usually made in the store after the package has been delivered. Mechanical timepieces are not made to be shipped due to the fragility and complexity of a movement.
All items are shipped from our facility FOUR (4) BUSINESS DAYS from the date payment is received. Please be patient as this processing time is necessary because to prepare each shipment with the very best care.
As these watches sit in our auction safe prior to being sold, this processing time allows us to re-examine the watch to make sure it is still in the same condition as described. It also allows us to do a final 24 to 48 hour timing to ensure accuracy. This allows us to correct any timing issues prior to shipping.
*All packages $100 or more in value will require and adult signature for delivery!
INTERNATIONAL SHIPPING TERMS
** MOST COUNTRIES CHARGE CUSTOMS DUTIES AND TAXES ON ITEMS BEING IMPORTED FROM THE US **
»We do NOT accept payment or ship to Russia, Indonesia or Africa.
»We ONLY accept payments in United States Dollars (USD).
CUSTOMS, DUTIES, & TAXES
»The Buyer pays ALL import duties and taxes… These charges are your responsibility
»Packages must clear customs and this will take a few days.
»Most countries charge customs duties and taxes on items being imported from the US. You are responsible to know your Country’s importing laws and taxes.
»Import duties, taxes and charges are NOT included in the item price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying
»Duties, taxes and charges are normally collected by the delivering freight (shipping) company or when you pick the item up & do NOT confuse them for additional shipping charges.
»We declare all items as a “purchase” for the winning bid amount.
»We do NOT mark merchandise below value or mark items as “gifts” or “repairs” — US and International government regulations prohibit such behavior. We cannot risk our ability to do business by falsifying any portion of the customs documents. Please do not ask us to break the law.