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Item Title:

The Virtual Reference Handbook: Interview and Information Delivery- Di

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Books, Comics, Magazines

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Item Condition: New
Current Time:22 Mar 17 23:24:25
Time & Date displayed is forUnited States - EDT
Auction Closes:Learn more about Instant Buy

Quantity: (1 Available)
Price : £45.46 ($56.15)

Postage: £8.95 ($11.06)
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Item Specifics - Books ISBN : 9781555705985
Author : Diane K. Kovacs
45.46 15572449 The Virtual Reference Handbook: Interview and Information Delivery http://medium.snazal.com/?9781555705985 http://large.snazal.com/?9781555705985 Diane K. Kovacs 9781555705985 9781555705985 Media Book
Lot # 15572449
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Item Location: Leicester
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Title: The Virtual Reference Handbook: Interview and Information Delivery

Author(s): Diane K. Kovacs
Publisher:
ISBN: 9781555705985
Sku Code: 9781555705985
Media > Books
The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environment
Description:
Adapt traditional reference interview skills to the new digital environment. IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview - and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources. There is guidance for selecting the best information format for users and delivering content in a timely and valuable manner. This practical guide offers everything reference librarians need to move from the face-to-face to virtual transaction with ease.

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