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Item Title:

The Resolving Conflict Pocketbook (Management Pocketbooks)- Max A-Used

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Books, Comics, Magazines

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Item Condition: Used
Current Time:22 Jun 17 09:22:00
Time & Date displayed is forUnited States - EDT
Auction Closes:Learn more about Instant Buy

Quantity: (2 Available)
Price per item: £0.90 ($1.15)

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Item Specifics - Books ISBN : 9781903776063
Author : Max A. Eggert
0.90 16623838 The Resolving Conflict Pocketbook (Management Pocketbooks) http://medium.snazal.com/?9781903776063 http://large.snazal.com/?9781903776063 Max A. Eggert 9781903776063 9781903776063 Media Books 5.35 The
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Item Location: Leicester
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Title: The Resolving Conflict Pocketbook (Management Pocketbooks)

Author(s): Max A. Eggert
Publisher:
ISBN: 9781903776063
Sku Code: 9781903776063
Media > Books
The Resolving Conflict Pocketbook (Management Pocketbooks)
Description:
"The Resolving Conflict Pocketbook" explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment. Causes of conflict are numerous and varied. Author Max Eggert's list includes distorted thinking (e.g. over-generalizations, taking things personally, believing you are always right), playing games (we've all played them!) and, of course, the male-female divide (even allowing for gross generalisations and stereotyping, differences between the sexes do exist and these can and do lead to conflict). In looking at conflict within the context of personality, Eggert draws on the work of Myers Briggs. How then to resolve the various forms of conflict? Eggert admits that there is no magic formula but puts forward a process that identifies where you are in the conflict cycle, what to expect next and what you should be working towards. Conflict and third party intervention (mediation and arbitration) is another area dealt with, as is team conflict and conflict between different elements of an organisation (departments, operational functions, etc). The Pocketbook Series comprises more than 60 titles in the areas of training, personal development, management, customer care, sales and marketing and finance.

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