35.872848047Title: The Nordstrom Way: The Inside Story of America s Number 1 Customer Service Company Recommended Retail Price : 15.99 Our Price : 5.54 You Save : 10.45 (65% discount) ISBN : 0471354864 Author : R
Title: The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Robert Spector Patrick D. McCarthy
John Wiley & Sons Inc
Good Condition, Brand New Book, From UK seller and dispatched from our warehouse in the UK.
When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.
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