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Item Title:

The Customer Service Toolkit (Business Toolkits)- Stuart Emmett


Books, Comics, Magazines



Item Condition: New
Current Time:19 Jan 17 18:54:49
Time & Date displayed is forUnited States - EDT
Auction Closes:Learn more about Instant Buy

Quantity: (1 Available)
Price : £3.64 ($4.43)

Postage: £8.95 ($10.88)
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Item Specifics - Books ISBN : 9781852525682
Author : Stuart Emmett
3.64 15563474 The Customer Service Toolkit (Business Toolkits) http://medium.snazal.com/?9781852525682 http://large.snazal.com/?9781852525682 Stuart Emmett 9781852525682 9781852525682 Media Books 4.01 The Customer
Lot # 15563474
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Bookshop2000 (112|0)
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Item Location: Leicester
Seller Location: United Kingdom

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Title: The Customer Service Toolkit (Business Toolkits)

Author(s): Stuart Emmett
ISBN: 9781852525682
Sku Code: 9781852525682
Media > Books
The Customer Service Toolkit (Business Toolkits)
Part of a brand new series of concise management pocketbooks, this book addresses the key area of customer service. This book provides quick advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to the highest possible level. It provides straightforward practical guidance on improving customer communications, identifying and meeting customer needs, managing and exceeding customer expectations, and complaints handling. It is packed with tips for improved performance at all sales levels, from the shop floor right up to the sales director level. This is a guide both for managers wishing to help their staff to improve performance, and also for individuals wanting to improve their own performance. The pocketbooks are short, attractively designed, and purpose-built for quick and easy reference.

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