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Item Title:

The Customer Service Pocketbook (The Pocketbook)- Sean McManus-Used

Category:

Books, Comics, Magazines

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Item Condition: Used
Current Time:26 May 17 06:40:44
Time & Date displayed is forUnited States - EDT
Auction Closes:Learn more about Instant Buy

Quantity: (2 Available)
Price per item: £0.90 ($1.17)

Postage: £8.95 ($11.59)
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Item Specifics - Books ISBN : 9781903776001
Author : Sean McManus
0.90 16598430 The Customer Service Pocketbook (The Pocketbook) http://medium.snazal.com/?9781903776001 http://large.snazal.com/?9781903776001 Sean McManus 9781903776001 9781903776001 Media Books 5.35 The Customer S
Lot # 16598430
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Seller Info
Bookshop2000 (112|0)
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Item Location: Leicester
Seller Location: United Kingdom

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Item Description
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Title: The Customer Service Pocketbook (The Pocketbook)

Author(s): Sean McManus
Publisher:
ISBN: 9781903776001
Sku Code: 9781903776001
Media > Books
The Customer Service Pocketbook (The Pocketbook)
Description:
This title is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why good service matters, the difference between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, effective customer communications and internal customers. Throughout the book there are exercises, quizzes and checklists, and at the end there is a personal action planning section and an opportunity to further test your knowledge. There are also useful notes for managers and supervisors, as well as for trainers who can readily adapt the contents of the pocketbook to provide a one-day trainer-led workshop. A suggested timetable for such a workshop is provided, together with notes on how to run it.

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