Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canít offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
To return your product, you should mail your product to: 14 Theatre Building, 1 Paton Close London GB E3 2QE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We donít guarantee that we will receive your returned item.
Arrives in 2 - 5 business days
Ships via UPS, FedEx, or Postal Service
Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS
2ND DAY EXPRESS (USA)
Ships via 2nd Day Express
Arrives in 2 - 3 business days
(not available for P.O. Boxes)
WORLDWIDE STANDARD SHIPPING
Shipped via DHL or USPS Express
Arrives in 4 - 12 business days and most have tracking.
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
International orders must be shipped to the cardholders address.