All items are shipped from the USA via UPS.
The order is processed within 24 hours. The packages usually arrive within 5-10 business days.
We make every effort to stock all sizes and colours we carry. If the item is out of stock, you will be contacted within 48 hours.
If we are out of one item but sent another, you will receive an email confirming the delivery of the whole order and will be contacted by us within 48 hours of what item could not ship.
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product.
Due to the obvious health and hygiene implications with such goods, intimate garments containing a crotch cannot be returned once they have been tried on or worn.
For the goods to be returned if they are not defective the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging (with all tags attached).
3. The goods must be received back within 14 days from the day you received the order.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
If you return an item because you don't want it and want an exchange then redelivery charges apply.
If you return an item for an exchange due to a fault there is no charge for sending a new item back to you.
If an order is cancelled after dispatch the full delivery charge will not be refunded.
Please allow up to 3 weeks to receive your replacement or refund.