If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Additional Terms Which Applies For Jewellery Section
Hand made jewellery items cannot be returned or refunded from the time the fabrication begins.
Additional Terms Which Applies For Lingerie Items
Please note we can only ship to the 48 internal US states only, please do not ask as we can not ship anywhere else
For hygiene and health purposes, we do not accept any returns and/or exchanges on lingerie items. Please make sure that you have picked the correct size of the item before placing your order.
Additional Terms Which Applies For Fragrance Items
Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Damage, DOA and missing parts:
If a product arrives damaged or DOA, you must contact us immediately. We will determine if the product needs to be replaced or if a replacement part needs to be sent out. If the product needs to be replaced, you will need
to obtain a return authorization number.