The case of Non-Paying Bidders (NPB) is less prevalent on CQout than other
auction sites due to our higher security standards and the financial penalties
buyers face if they do not complete a deal. The seller notifies CQout of a
case of NPB buy issuing a negative rating after they have followed the
guidelines set out below:
When the auctions closes, CQout emails both the seller and the winning
bidder the contact details ( email, Tel. No. & address) to both parties. In many
cases if the seller has already clearly declared shipping costs and accepts
online payments, most buyers will proceed quickly to payment and little further
work is need on the part of the seller. However, this should not be assumed by
the seller to be the norm for closing a deal.
It is the responsibility of the seller to take the necessary steps to
conclude a deal.
- Buyer and Sellers have 7 days in which to get it touch with each
other and conclude the deal, or they risk a negative rating.
- If emailing doesn't work, try telephoning the other
party. (Emails can go missing, or a user maybe having PC or network
Recommended procedure after auction close:
- Sale Invoice / confirmation email detailing total costs and
payment options should be sent to buyer ASAP - no
longer than 48 hrs
- 1st reminder email is sent if there is no response from buyer
after 3 days
- Final reminder email is sent if there is no response
from buyer after 7 days
- Seller is required to issue a negative rating no later
days after the auction close if you still have had no response from the buyer.
- You are encouraged to telephone the buyer at any stage
to establish communications but it is strongly advised that a seller does
attempt telephone contact before issuing a negative rating.
- Issuing a negative rating will alert CQout
automatically and we will take the necessary next steps, including refund of
seller's commission fees and suspension of buyer if either is appropriate. See
also retaliatory negative ratings
To qualify for a commission fee refund, the seller maybe asked to
demonstrate to CQout that they have followed the above procedure, so do keep
copies of emails you do send, Alternatively, Sellers may use the "Sales
Management" page to follow the above procedures and generate the appropriate sales
invoice, first reminder and final reminder emails, all at appropriate
timing and suggested wordings for the emails.
Sellers qualify for a commission refund only when the above procedure has
been adhered to, the refund is made automatically and no separate application
for refund is necessary. The refund will appear on your CQout as a credit on the
date that the original sale was made.