BEFORE YOU RETURN AN ITEM YOU MUST CONTACT US FIRST FOR A RETURN REFERENCE NUMBER - WITHOUT THIS REFERENCE YOUR RETURN WILL NOT BE PROCESSED
If you are not 100% happy with your purchase, simply return any unwanted items within 14 days to the address on the top of the packing slip you receive with your order. If you include the packing slip we can process the return quicker as it has all the details we need on it, mainly the order number. For your own peace of mind, please obtain a proof of postage from Royal Mail to avoid parcels being lost in the post. If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. It is your responsibility to cover charges to send items back to us. However there are some exceptions to this rule. We have listed who needs to cover the charges for each circumstance below:
* Incorrect item ordered (customers fault) - customer to cover charges.
* Incorrect item received (i.e ordered a large but received a medium) - we will refund returns charges up to the value stated below.
* Faulty or damaged item received - we will cover charges up to 14 days up to the value stated below. After 14 days the customer will need to cover the charges.
* Item not suitable - customer to cover charges. If a replacement item is ordered, we can offer free p&p in most circumstances.
We do not offer refunds on underwear, swimwear, headphones, jewellery for hygiene reasons, or for sale items
If an item sells out after you purchase it from CQOut you will be contacted to advise you that the item is no longer available and to ask if you would prefer an alternative item to be sent.