No-Hassle Return Policy
REVS Auto Parts honors the products we sell with our “No Hassle Return Policy”. The “No Hassle” return policy means that anything purchased from us which is still in new condition, unopened and can be re-sold, may be returned for any reason within the 30 day period. A small 5% service fee will be incurred, this is to recoup credit card fees, packing materials and labor. We stand by the products we sell, and we truly appreciate your business today, tomorrow, next year and years to come! Our special care AFTER the sale is how we define great customer service. All returned items must be freight prepaid by the customer. We do not reimburse shipping costs. Any merchandise not returned in NEW condition will also be refused or a 20% restocking fee will be applied. All products that have FREE SHIPPING will incur a 20% Restocking fee to cover a portion of the shipping cost we paid. The buyer will be responsible for shipping the product back.
If you need to return goods to REVS Auto Parts, just follow the simple guidelines below and we will make every effort to ensure your complete satisfaction.
Before sending the part back you must first contact us to receive a (RGA) Return Authorization Number. Write this number on the back of your invoice as well as on the outside of the box. Package the part(s) well, if possible use the original packing material, to prevent any damage that may occur in transit.
Mail the package(s) back to us prepaid via UPS of Fedex, no C.O.D. returns will be accepted.
1.ITEM IS NON RETURNABLE after 30 days of receipt. Exchanges may not be made without prior authorization.
2.We offer a 30-day parts replacement warranty. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event.
3.All sales are final and merchandise may be returned only with the consent of REVS merchandise staff. If for any reason you are dissatisfied with a product, please email us for instructions.
4.Any package returned to REVS for exchange must be accompanied by a RETURN GOODS AUTHORIZATION NUMBER (RGA). To file for a return, fill out a (RGA) Return Authorization Form. Please provide us with as much information as possible. Or you may send a request via email to firstname.lastname@example.org.
5.The return goods authorization number that you are issued MUST be clearly marked on the outside of your package. Any packages returned to REVS Auto Parts without prior authorization, will not be accepted. NOTE: Please include a copy of your RGA e-mail and a copy of your original receipt. If you do not provide a copy of your original receipt your return will be denied and the package will be refused. NOTE: If any merchandise, packaging material, small parts, accessories and/or manuals are missing from the original box your return will be denied and the package will be refused. All returns will incur a 5% service fee, this is to recoup credit card fees, packing materials and labor. Any merchandise not returned in NEW condition will also be refused or a 20% restocking fee will be applied. All items with ‘Free Shipping’ will incur a 20% restocking fee.
6.Send your return merchandise PREPAID via UPS or FedEx only, as our shipping department is not authorized to accept freight collect shipments. We DO NOT accept COD’S or shipments from any other carrier. DO NOT SEND RETURN MERCHANDISE using United States Postal Service. Using an approved carrier ensures REVS Auto Parts can accurately track your return. REVS Auto Parts is not responsible for lost or damaged merchandise.
7.No exchange will be extended for ANY merchandise returned in unsatisfactory condition. Merchandise which has been damaged, installed, external fluids present, altered in any way, painted, unwrapped, electrical parts, GM non-returnable parts, literature and special order parts will not be accepted for exchange or refund, and the item(s) will be returned to the customer at the customer’s expense.
8.No returns on electrical items, videos, books, special orders, or close out merchandise.
Overnight shipping is available as well on all orders shipping to the 50 states. We do not mark up our shipping rates so you pay what we pay!
REVS Auto Parts utilizes a nationwide network of warehouses to process your order. Orders are routed to the nearest warehouse that has your part in stock. This ensures the fastest delivery of your order.
Most orders are shipped same day when the order is placed by 11am PST! All other orders are shipped the next business day. Estimated ground time varies because of your location in proximity to where we have it in stock. Unfortunately ground shipping cannot be guaranteed and all ground shipping times are estimates.
All parts listed in the catalog are in stock and will ship same or next business day. By chance a product does run out of stock. A sales representative will be contacting you immediately for further action.