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Be Alert !   Be Safe - SecurePay, is CQout's in-house payment service and can ONLY be used for items listed & sold on CQout website and no other website.

- Payments can ONLY be made by a credit or debit card online on CQout website.

- Anyone asking you to send money by Bank Transfer or by Western Union is attempting to defraud you. We do not operate that way.

Common scams involve rental apartments, or purchase of Motor Bike or Cars.

If in doubt, telephone our customer service on 08448 040 761 or email us

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CQout - Buyer Protection

CQout does everything it reasonably can to protect its users, provided Buyers follow the advice we offer and use the systems and services we have put in place to help protect themselves. These include: 

  •    

    All Sellers on CQout are obliged to accept SecurePay. They do not have the option to refuse. This offers a Buyer 100% protection and peace of mind in all circumstances, for example:
            -Fraud or scams where goods do not exist or are not delivered
            -Goods delivered are faulty, sub-standard or not as described

     

     

  • Learn more about trusted vendors CQTrusted Seller Scheme

    The Seller is known to CQout and we have carried out additional background checks to establish that the Seller is genuine and honest

    The Seller is reliable and is known to provide good customer service

     

  • Learn more about trade sellers  Declaration

    Existing consumer protection law, including that on the sale of goods and misleading advertising, applies on-line. Full details can be found on the Office of Fair Trading web site.

     

  • Easy To Contact The Seller

    - Before the auction close the Q&A facility on each item page allows the buyer to clarify any issue regarding the item on offer. The Q&A chain is ALWAYS on public view and forms part of the sale contract

    - At auction close, the Seller's full registration details, name, address, email and telephone number are made available to the Buyer so the parties can communicate with each other directly and easily

    - ONLY deal with the individual whose registered name and address have been provided by CQout

  •  

    • The Rating System

      - Check the other person's trading history See User Ratings. If a seller has no trading history or is not a CQtrusted Seller, then use   for a 100% safe deal and peace of mind

      - "3 strikes and you are out" . Any user with 3 negative ratings will be suspended from trading permanently

      - Our credit card registration and user validation system means that a rogue trader cannot get back on to the CQout site under any other identity

       

    • Dispute Resolution

      - Unlike other auction sites where the Rating system is purely an information service and is unattended, on CQout the rating system is the foundation of our dispute resolution process

      - Buyers and Sellers are encouraged to deal with each other directly to resolve any issues. For further details see

      What to do if things go wrong?

      - However if agreement cannot be reached, then issuing a negative rating alerts CQout which will investigate the matter and take appropriate action, including making a refund if SecurePay was used for making the payment

       

    • Shill Bidding

      - This is when a Seller makes bids from another account or through an associate to drive the price up. This is illegal in UK and whereas most auction sites in practice do little to prevent it, CQout has systems in place to eradicate it completely

      - CQout user registration and card validation makes it very difficult to have multiple IDs

      - Electronic "finger printing" and account associations quickly identify potential shill bids

      - On CQout, Buyers have the peace of mind that any bidding activity on an item is genuine

     

    Further Advice & Guidance: Safe Trading Tips

     Should you decide not to use SecurePay, sending a cheque made out to the seller and crossed ( A/C Payee only) is safer than doing a direct bank transfer as it at least gives you a traceable physical address for the seller if anything goes wrong. 

     Do NOT send cheques or cash to any other person, at any address other than their CQout registered address.

     If you must send cash in the post, make sure it is disguised and is sent by registered post only. Never send it in ordinary mail with no proof of delivery. Even if it does not go missing in the post, your Seller may deny ever receiving it.

     Bank transfer & wire services are harder to trace than cheques (you need a real name & address to receive a cheque. And hence easily traced back)

    Western Union money transfers are the most common system used by fraudsters. If your seller insists on this payment method you should be extremely concerned.

    Escrow- You are advised to only use an escrow service by a company such as CQout that you know and trust. There are many fake and fraudulent escrow services. Do not be persuaded by another user to use an escrow service that you do not trust. is our in-house escrow service which you know you can trust. There is absolutely no reason to use another service as all CQout Sellers accept SecurePay

     All Sellers on CQout are obliged to accept SecurePay. They do not have the option to refuse. If the Seller is refusing to accept , report this to us immediately.

    Goods should always be sent by a carrier that can track and confirm delivery. Sellers are strongly advised to use a service with proof of delivery and depending on the value of the goods you should also make sure they are insured in transit. See Shipping, Postal rates & delivery charges for further help.
    What does CQout do to notify Buyers of the protection available at CQout?



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