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Be Alert !   Be Safe - SecurePay, is CQout's in-house payment service and can ONLY be used for items listed & sold on CQout website and no other website.

- Payments can ONLY be made by a credit or debit card online on CQout website.

- Anyone asking you to send money by Bank Transfer or by Western Union is attempting to defraud you. We do not operate that way.

Common scams involve rental apartments, or purchase of Motor Bike or Cars.

If in doubt, telephone our customer service on 08448 040 761 or email us

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CQout - Frequently Asked Questions - Points To Remember When Selling


The description, condition and ownership of any item offered for sale is the sole responsibility of the seller. CQout Online Auctions acts as an intermediary in the sales process, but offers no guarantee as to the quality, serviceability, legality or fitness for purpose of any item offered for sale. Neither can CQout guarantee that a person offering an item for sale has ownership or title of that item and the right to sell it. 

Your listing must conform to our Listing Rules , please take time to read these.
An infringement of the listing rules may result in a 35 fine!

CQout will refuse and may remove any items that are illegal goods without notice. For full guidance see:

Is my item allowed on CQout?

When listing an item for sale, use the space and flexibility offered to give the best possible description. This helps you maximise the value of that item and minimizes the risk that a buyer will complain that the goods do not meet their expectations. One or more photographs or graphics can be used alongside your written description to help make buyers more aware of what is on offer.

The most important thing to remember in listing your item is that you cannot change your mind and remove the item from the auction if it has received a bid. However you can close your auction early if there are no bids on it as yet.

When the auctions closes, CQout emails both the Seller and the winning bidder the contact details ( email, Tel. No. & address) to both parties..

It is then up to the Buyer and the Sellers to contact each other and make payment and delivery arrangements.

  • You have 7 days in which to get it touch with each other and conclude the deal, or you risk a negative rating.
  • Both buyers & sellers have equal responsibility for getting in touch with each other, so don't sit back waiting for an email from the other party.
  • Goods should always be sent by a carrier that can track and confirm delivery, Sellers are strongly advised to use a service with proof of delivery. and depending on the value of the goods you should also make sure they are insured in transit. See Shipping, Postal rates & delivery charges for further help
  • The Seller is responsible for getting the goods to the Buyer, if you choose to send the goods by normal or uninsured post, you carry the business risk if the item goes missing or if it gets damaged in transit

Recommended Procedure After Auction Close:

  • Sale confirmation email detailing total costs and payment options is sent to buyer ASAP - no longer than 48 hrs
  • 1st reminder email is sent if no response from buyer after 3 days
  • Final reminder email is sent if no response from buyer after 7 days
  • You are required to issue a negative rating no later than 14 days after the auction close if you still have had no response from the buyer.
  • If emailing doesn't work, try telephoning the other party. (Emails can go missing, or a user maybe having PC or network problems). You are encouraged to telephone the buyer at any stage to establish communications but it is strongly advised that a seller does attempt telephone contact before issuing a negative rating.
  • Issuing a negative rating will alert CQout automatically and we will take the necessary next steps, including refund of seller's commission fees and suspension of buyer if either is appropriate. See also retaliatory negative ratings

Sellers may use the "Sales Management" page to follow the above procedures and send the appropriate sale confirmation, first & final reminder emails if necessary, all at appropriate timing and suggested wording for the emails. Sellers qualify for a commission refund only when the above procedure has been adhered to.



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