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- Payments can ONLY be made by a credit or debit card online on CQout website.

- Anyone asking you to send money by Bank Transfer or by Western Union is attempting to defraud you. We do not operate that way.

Common scams involve rental apartments, or purchase of Motor Bike or Cars.

If in doubt, telephone our customer service on 08448 040 761 or email us

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CQout - Frequently Asked Questions - Tell me about the CQout User Ratings mechanism


CQout Online Auctions validates all users at registration, to ensure they are who they say there are, but it is obviously important that bidders in an auction feel that they can trust the seller to deliver the items listed in a timely and efficient manner, and can be sure that those items are as described.

Access to "rate a user" is provided on the  services for CQout registered users  page and also by a link in the email which notifies you that you have bought or sold an item.

A seller's user ratings are shown as a pair of numbers on each of his/her auction after their name. The "Green" digits are the positive ratings, the "Red" digits are the negative ratings. Example:

Offered By: Mr Seller (90|0)

Clicking on the numbers will give you full details of the feedback

A useful guide to the reliability of a seller is the experience of other CQout users with that seller. If many other CQout users have received a good service, it is likely that you will too. To record this feedback, CQout has provided a User Rating system, which encourages every successful bidder  to report back on their experience of trading with the seller using a simple online form.  This information is available for view online by all  registered users and encourages sellers and buyers to maintain a satisfactory conduct. Negative ratings may discourage buyers from trading with that person. 

  • 3 strikes and you are out!- Any user with  3 negative ratings will be suspended from trading permanently
  • Ratings are mediated- CQout does  investigate each case and take appropriate action to protect other users.  
  • Retaliatory Ratings- Unjust negative ratings issued by one party just because they have received a negative rating is a violation of our site rules and can result in a fine and suspension of that user
  • Imported Ratings- CQout will not import ratings for any user from any other auction site, so you can trust our ratings to be 100% genuine. Neither can users buy or sell ratings as they do on eBay and other auction sites.

CQout registration and validation process makes it impossible for users with a poor reputation to simply re-appear on the site, by changing their user ID and starting all over again. Whilst this will undoubtedly deter some users from doing business through CQout, it protects the reputation, quality and security of the CQout trading environment.

Use the System that is there- We strongly encourage both buyers and sellers use the User Rating facility after every transaction,
But if the service was just average then do not rate positive or negative, just skip. 

Note: If you experience a problem with a deal, try resolving it with the other party.
Use email and telephone contact to communicate with the other party.
The Rating system is the "FINAL SCORE" not a means of first contact!


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